Submissions not working
- MacSwell
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Submissions not working
I don't know if it's because I'm currently using a Mac, but once I've entered all of the info on the submissions page and hit "Continue", the next page never loads.
- mpowell
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Re: Submissions not working
Hmm... submissions do seem to be coming in regularly, so I do think the page is working at least for most people. Is this something which just started recently? And is it happening with more than one film?
There's no error message at all?
There's no error message at all?
- MacSwell
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Re: Submissions not working
There's no error message, the page is just blank below the "You - Explore - Resources - Forums" bar. I've tried a couple of films but it's doing the same with both.
- mpowell
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Re: Submissions not working
This is a tough one to troubleshoot, because I can't reproduce it. Is there any way you could try it in another browser, just so we could verify that this is the problem, and not because of something weird with your account?
Also, note the time at which the submission occurs, just in case it fails -- there might be information somewhere in our logs.
Also, note the time at which the submission occurs, just in case it fails -- there might be information somewhere in our logs.
- MacSwell
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Re: Submissions not working
I've tried it in Safari and Chrome and the same happens with both. Time was 12:14 GMT.
Maybe it's something with my account?
Maybe it's something with my account?
- mpowell
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Re: Submissions not working
Thanks for the extra info. Which title were you attempting to add? We'll take a look through the logs, and let you know if we discover anything!
- MacSwell
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- Obdurate
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Re: Submissions not working
I can second this problem. I've been trying to submit Paint It Black (http://www.imdb.com/title/tt1472460/) for a few days now and I'm getting the same error where it just never seems to finish loading. I've tried Edge and Chrome, the time was 10:55 AM GMT for the latest attempt.
- mpowell
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Re: Submissions not working
This issue is killing us... I can't reproduce it for the life of me, and can't find any useful information in our logs.
Is there any chance that the images you're trying to upload are "very" big? (>2mb)? It's a shot in the dark, and I think we correctly handle large images now, but I know this caused a similar problem in the past.
Is there any chance that the images you're trying to upload are "very" big? (>2mb)? It's a shot in the dark, and I think we correctly handle large images now, but I know this caused a similar problem in the past.
- Obdurate
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Re: Submissions not working
The image I was using was less than 2mb, but instead of trying again with that one I just used a much smaller image (around 100kb) and it worked.