I was a recurring monthly supporter. It stopped and I can't seem to reactivate it.

Encounter an error, or something which isn't working correctly? Please, let us know
morphinapg
Posts: 19
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Joined: Tue Mar 12, 2019 1:07 pm

I was a recurring monthly supporter. It stopped and I can't seem to reactivate it.

Post by morphinapg »

I've tried both with card and paypal and neither seem to work. They both act like they're authenticating the purchase and then nothing happens.

mpowell
Posts: 3853
1201 Ratings
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Joined: Fri Sep 09, 2005 10:22 am

Re: I was a recurring monthly supporter. It stopped and I can't seem to reactivate it.

Post by mpowell »

Hey there, would you be able to give it another shot now? We've cleared the old information out of our payment gateway.

Thanks so much for helping to support Criticker!

morphinapg
Posts: 19
1640 Ratings
Your TCI: na
Joined: Tue Mar 12, 2019 1:07 pm

Re: I was a recurring monthly supporter. It stopped and I can't seem to reactivate it.

Post by morphinapg »

It worked, thanks!

lineuphere
Posts: 10
4055 Ratings
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Joined: Mon Jun 27, 2011 4:54 am

Re: I was a recurring monthly supporter. It stopped and I can't seem to reactivate it.

Post by lineuphere »

Same issue for me. Trying multiple ways to apply monthly support, but it's not working.

mpowell
Posts: 3853
1201 Ratings
Your TCI: na
Joined: Fri Sep 09, 2005 10:22 am

Re: I was a recurring monthly supporter. It stopped and I can't seem to reactivate it.

Post by mpowell »

lineuphere wrote:
Mon Nov 30, 2020 1:48 am
Same issue for me. Trying multiple ways to apply monthly support, but it's not working.
Thanks so much for helping support the site! We've seen some issues with our payment gateway, with returning users and different methods of payment.

I've gone ahead and cleared out those details, so you should be able to try again.

We really appreciate the support!!

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