The supernatural hotel has as staff and clients ghosts coming to terms with unfinished business in their former lives before they pass on to the afterlife . Only the hotel´s general manager is a normal person. The lady owner’s soul is bound to the hotel due to a huge sin committed more than a millennium ago, the hotel catering to the dead has been bound to her soul. Through Koo Chan-sung, the new general manager the mysteries and the secrets behind the hotel and its owner are revealed.